John is our Service Manager & Webmaster. He's been here 14+ years now, a long time by HVAC standards. He is responsible for training & supervision the technical staff and backing them on service & installation issues as well as purchasing, paper shuffling, computer maintenance and about anything else that needs to be done! John is a moderator on the HVAC Forum  HVAC-Talk , a great source of HVAC info and has his own page with even more info.